Yes, we know, we’ve become pretty predictable: one week we are running a Cubacel promo, the other we are talking about the upcoming Cubacel promo. We hope you won’t get bored, like a partner in a couple married for decades and spending their nights in front of the TV… :) From this perspective, we like predictability and the fact that you can rely on our help to send your loved ones mobile recharges with super bonuses.

On that note…

This week is about extra GB and minutes for your loved ones. The offer is valid for recharges between CUP 500 – 1250 and the bonuses accompanying the main amount look like this:

Questions you may have about the mobile recharges

We took a look at the questions you ask more frequently and made a summary, to make your next mobile recharge easier:

  • Can I recharge any mobile?

    You must check if the mobile you wish to recharge is a prepaid number and allows prepaid recharges. After this, please make sure you have the correct number and mobile operator selected.

  • How do I know if my Mobile Recharge was processed?

    The Mobile Recharge is processed once you receive the invoice with the status “Successful.” This means that the amount was sent to the mobile operator. It may take up to 24 hours for the mobile operator to update the credit to the prepaid number you selected. You can always check the status of your orders in your account.

  • I lost my password. How can I retrieve it?

    On the login page click Forgot password, enter the email registered in your account and click Retrieve. You will receive a link in your email inbox. Click the link to change your password. If you cannot remember the email address registered in your account, please contact us.

  • What is a pending transaction?

    A “Pending” transaction is any transaction waiting to be processed. On your credit card statement it may appear as a pending debit and this will turn to a full debit as soon as your order changes from “Pending” to “Successful”. If your order does not change to “Successful”, then the pending debit will automatically disappear from your credit card statement. You are only charged for “Successful” orders.

Now that is all clear or at least clearer, start sending top ups to those fabulous Cubans back home.