Or where to find the Order history in your account? Or maybe you want to find out more about different features of our service that you may find useful?
We know, we’ve been friends for a while… Most of you have been with us for years and we take the opportunity to thank you for your loyalty and for trusting us to be your partner in keeping in touch with your families and friends back home! However, all relationships have their mystery. Oh, well, we don’t want that, we want full disclosure, we want 100% honesty and no secrets. That’s the purpose of this article, that is offering answers to the questions HablaCuba.com customers ask most frequently.
How can I cancel Auto Recharge?
To cancel Auto Recharge, please log in to your account, click on Auto Recharge, set its status to “Off”, and click “Save”.
How do I check my Order History?
You can check your orders by logging in to your account on our website.
What is a “Pending” transaction?
A “Pending” transaction is any transaction waiting to be processed. On your credit card statement it may appear as a pending debit and this will turn to a full debit as soon as your order changes from “Pending” to “Successful”. If your order does not change to “Successful”, then the pending debit will automatically disappear from your credit card statement. You are only charged for “Successful” orders.
I lost my password. How can I retrieve it?
On the login page click Forgot password, enter the email registered in your account and click Retrieve. You will receive a link in your email inbox. Click the link to change your password. If you cannot remember the email address registered in your account, please contact us.
How do I know if my Mobile Recharge was processed?
The Mobile Recharge is processed once you receive the invoice with the status “Successful.” This means that the amount was sent to the mobile operator. It may take up to 24 hours for the mobile operator to update the credit to the prepaid number you selected. You can always check the status of your orders in your account.
Can I recharge any mobile?
You must check if the mobile you wish to recharge is a prepaid number and allows prepaid recharges. After this, please make sure you have the correct number and mobile operator selected.
What is an access number?
An access number is the number you dial in order to access our service and use the Voice Credit available on your PIN. By dialing the access number you will not be charged for the international call by your provider. Whether a local or toll free, an access number is useful when you want to call and have no Internet connection.
Please check the access number list before you buy Voice Credit.
