Top 5 FAQ on international calls to Cuba

Questions? We got you covered! Here is a short Q&A guide that will make easier for you the process of placing international calls to Cuba.

1. How to call?

To place an international call to Cuba, tienes que marcar +53, es el código internacional del país de Cuba seguido por el código de ciudad (si fuese necesario) y el número de destino.

2. What is an access number?
An access number is the number you dial in order to access our service and use the Voice Credit available on your PIN. By dialing the access number you will not be charged for the international call by your provider. Whether a local or toll free, an access number is useful when you want to call and have no Internet connection.

Please check the access number list before you buy Voice Credit.

3. How can I make long-distance calls from my Android and iOS smartphone?

Download for free our KeepCalling app from  APP Store or Google Play. To use the app, log in with your email and PIN. Then you can start calling using your phone Contacts. Remember, they need to be saved in international dialing format. The app also works with Bluetooth.

4. What number will my family  in Cuba see  see when I call them? Can I set my own Caller ID?

You can set your caller ID only if you choose to use our service from our app. The Set My Caller ID option can be found in the More menu section of the app. The activation procedure is simple. Here are the three steps you need to follow:

Enter your mobile number in international format;

You’ll receive an SMS on the number you entered containing a verification code;

Enter the verification code.

5. How can I find out about offers and promotions?

You will receive updates about promotions and coupons by email, if you are subscribed to “Get Offers.”

For more question and even more answers, check out our Help Center. And don’t forget: the voice of someone loved is waiting for you at the other end of the line.